it helpdesk
We’re hiring an IT Support Specialist to manage daily tech support, troubleshoot devices, and support systems like Microsoft 365, Intune, and network tools. This role involves assisting both on-site and remote users, handling help desk tickets, and supporting onboarding, security, and system updates. If you have 2–4 years of IT experience and enjoy solving problems in a fast-paced environment, we’d love to hear from you.
PLEASE READ THE COMPLETE JOB DESCRIPTION BELOW
This role will focus on Microsoft 365 services, network administration, and end-user device management.
The engineer will serve as the first point of contact for technical issues. There will be systematic training of our process and tools to be used.
Duties and Responsibilities:
• Provide hands-on support for desktops, laptops, mobile devices, and peripherals.
• Provide technical support to on-site users in the Miami office and remote residential/office staff.
• Operate and maintain a help desk ticketing system for issue tracking and resolution
• Support and manage Microsoft 365 tenant, including Outlook, SharePoint, and OneDrive.
• Administer Microsoft Intune for endpoint management, standard build creation, and compliance enforcement.
• Manage user and application access in Microsoft Azure and Entra ID.
• Manage and monitor system and data backup, including cloud-based services and applications.
• Manage and monitor operating system and application software updates, upgrades, patches, and hotfixes.
• Support cybersecurity systems management, including Microsoft Intune and Zscaler.
• Support Zoom desktop app and Zoom web console administration.
• Provide mobile device management (iPhones, iPads, & similar)
• Troubleshoot Wi-Fi issues in multi-WAP environments.
• Handle logistical tasks including hardware purchasing, shipping, and receiving.
• Support onboarding/offboarding processes for users, including setup and training.
Required Experience
• Microsoft 365 support and tenant management.
• Microsoft SharePoint creation and administration.
• Microsoft Intune – endpoint device and standard build management.
• Windows 11 operating systems.
• Microsoft 365 Application Suite.
• Mobile Device Management.
• PC and laptop setup and troubleshooting
• Basic network troubleshooting (DHCP, DNS, VPN, NAT, VLANs, Multicasting).
Preferred / Optional Experience
• IT project management.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
Qualifications:
• 2–4 years of experience in IT.
• Strong knowledge of Windows and Mac OS, Microsoft 365, and mobile device management.
• Familiarity with LAN/WAN, VoIP systems, and cloud-first infrastructure strategies.
• Excellent communication skills, both written and verbal.
• Ability to handle sensitive information with the utmost care and professionalism.
• Use clear and empathetic communication with non-technical users.
• Have a proactive approach to diagnosing and resolving technical issues.
• Be comfortable working in a dynamic environment with shifting priorities.
• Ability to manage multiple tasks and prioritize effectively.
• Willingness to work closely with internal stakeholders and external service providers.
Education:
• Associate’s or Bachelor’s degree in Information Technology or related field.
