My name is Jenny, and I work from home. I am writing this while putting my son to sleep at 8:00 p.m. PHT., with the lights turned off and maximizing my laptop’s screen lights while typing. My 2 yr. old son can’t sleep with the bedroom lights turned on.
I usually work in the dining area of our small home, or should I say room. I set up my laptop on the dining table every night (Philippine time) after putting my son to sleep. I start off my work by checking my tasks for the day while sipping a fresh cup of coffee to keep me invigorated the whole shift.
I started working from home when my son was only 3 months old. I previously worked in a Business Process Outsourcing (BPO) company but resigned right after I gave birth. Why? Well, immediately upon seeing my son at childbirth, I couldn’t take my eyes off him and wanted to be with him 24/7.
photo courtesy of www.wahmcanada.ca
At first, I was doing freelance data entry tasks which lasted for a year. Then, my brother introduced me to joining Summit VA Solutions, Inc. He was already with the Summit team for nearly a year when he acquainted me with the team. I, along with other aspirants underwent training, which paved the way for my journey in doing work from home. The trainees were given the necessary tools to equip them to be successful virtual assistants. The trainers themselves are in this kind of business for several years and have a wide experience in it. So, rest assured that the trainees are getting the genuine support they actually need. After all, it was not just a freelance job that was offered, it was actually a full-time job at the comforts of our own homes.
I was lucky enough to have a client soon after. Gaining a client is one thing, but, retaining the client is the challenge. I realized I have to optimize every resource I could have to retain my client. And the key to that is communication – it makes everything easier!
In my experience, I make sure to share updates with my client on how things are going and ask her if she’s happy with my services. I share my insights and opinions on what needs to be improved that she may not be aware of yet. I show her (my client) that I am the best at what I do.
Showing confidence and decisiveness in this field of work gains the trust of the clients. In return, clients should make as well make time to communicate back to their virtual assistant/s. Working in this business is like a two-way street, where each one should openly relay their thoughts in order to have a successful client-virtual assistant relationship.
As for me, open communication with my client makes my job enjoyable. When my client tells me that I am a big help to her business and I am doing good with my tasks makes me feel fulfilled in my job. This makes me motivated to do my best in this field. I remember on April fools, she even sent a picture of her wearing a funny looking beanie, which actually adds a personal connection between the two of us.
Thus, with these said, I can say that I am a “great” virtual assistant. I may be working from home, but rest assured that I am able to deliver what my client asks of me to make her business easier for her. With the knowledge I gained from training and the unending support from the Summit team really helped me succeed in this kind of work.
So, why did I join Summit VA Solutions, Inc.? Simple, it’s because I want to have the work-life balance that I yearned for after years of working. I want to be present in my son’s life journey as he grows to be a valuable member of the society.
But the real question is, what made me stay with Summit VA Solutions, Inc.? Well, I believe and feel that each one is part of a family. Each one can share knowledge to the other members of the team in helping to improve their relationship with their own clients. Simply put, the collaboration of minds of each member makes the Summit team unique.
Jenny Reyes - Summit Virtual Assistant